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Customer Service > Why Shop With Us?

Savings of 35-70% off retail prices
When others call it "on sale" we call it "ongoing savings". We buy top quality closeouts, overstocks, and seconds from over 700 name brand manufacturers so we can pass savings of up to 70% or more on to you.

Famous name brands
We offer a wide selection of products from a variety of the finest brands sold in the USA and Europe. These include brands such as Patagonia, The North Face, Carhartt,
Columbia Sportswear, Dansko, Keen, Birkenstock, Teva, Merrell, and many others.

100% customer satisfaction, guaranteed
If for any reason, you are unsatisfied with your product, feel free to send it back for a full product refund or exchange. Our goal is to provide the best possible care and service for you. No hassle, no fuss--just send it back to us! We'll take care of the rest. With the UPS return service label, your refund is processed immediately, getting you the value you deserve.

An outlet mall... at your fingertips
From home, to the office, to the great outdoors, we've got you covered--casual and career clothing, sportswear, travel gear, and everything in between. From sandals to hiking boots, sweaters to waders and bedding to backpacks, Sierra Trading Post is truly Your In-Home Outlet Mallr.

Express shipping
We offer a number of shipping options and we understand the need for speed. In most cases you can expect your package to arrive within 3-6 business days. You can choose faster delivery, too. We ship via UPS, so you can track your own order online from our doorstep to yours.

Free shipping on exchanges
Exchange shipping is on us! No "ifs, ands or buts" about it. We do ask that you send back your original item with the prepaid UPS shipping label, included in your package. Upon receipt, only $5.75 ($7.75 for Alaska and Hawaii) will be deducted from your refund, and we will send a brand new item at no extra cost, and with no new shipping fee.

Exceptional customer service
At Sierra Trading Post, we work hard to provide exceptional customer service. You are important to us, so drop us a line with any concerns, recommendations, or inquiries you may have. customerservice@sierratradingpost.com

Just click the live help link at the top of our homepage,
Open Mon.-Sat. 5am-12am MT
Sunday 10am-4pm MT

Call 1-800-713-4534
Mon.-Fri. 5am-10pm MT.
Saturday 7am-4pm MT.

Or email us at: customerservice@sierratradingpost.com

Guaranteed security and privacy
We offer a secure site that takes your privacy seriously. We use Secure Socket Layer (SSL) technology and do not store credit card information on our web server. Our site is certified by VeriSign and the BBB Online Reliability Program. To review our security policy click here and our privacy policy here.

A history of excellence and integrity
We've come a long way since our beginning in 1986. Sierra Trading Post was one of the first companies to sell name brand closeouts, overstocks, and seconds at a discounted price, and we continue to represent some of the finest manufacturers and brands sold in the USA and Europe. What is the secret of our success? We strive to maintain the highest standards for quality and integrity. from the service we provide to the products we sell. Read our "We Believe" statements here.

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Overstocks, Closeouts, and Seconds at Sierra Trading Post
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